Effective date: 27 July 2026

A Villagers Wonderland is the registered business name of Harmony Imports Pty Ltd (ABN 69 695 929 509). Throughout this Privacy Policy, 'A Villagers Wonderland', 'we', 'our' and 'us' refer to Harmony Imports Pty Ltd trading as A Villagers Wonderland.

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and how you may access, correct or raise concerns about your information.

This policy applies to information collected through our Shopify website, in-store purchases, local collection orders, customer enquiries, competitions, social media interactions and other dealings with A Villagers Wonderland.

1. Personal information we collect

Depending on how you interact with us, we may collect:

·         identity details, such as your name and username

·         contact details, such as your email address, telephone number, billing address and delivery address

·         order and transaction details, including products purchased, order history, refunds and collection preferences

·         payment-related information processed by Shopify or other payment providers; we generally do not retain complete card details

·         account information, login details and customer preferences

·         communications you send us, including enquiries, reviews, photographs and customer service records

·         marketing preferences and competition entries

·         technical and usage information, such as IP address, browser type, device information, cookies, pages viewed and interactions with our website

·         information needed to prevent fraud, protect our systems and comply with legal obligations.

2. How we collect personal information

We may collect information directly from you when you:

·         place an online or in-store order

·         create or use a customer account

·         contact us by email, telephone, social media or in person

·         subscribe to marketing communications

·         enter a competition, promotion or survey

·         submit a review or other content

·         use or browse our website.

We may also receive information from service providers that help us operate our business, such as Shopify, payment processors, delivery carriers, analytics providers, advertising platforms and fraud-prevention services.

3. Why we collect and use personal information

We use personal information for purposes including:

·         processing payments and fulfilling orders

·         arranging shipping, local collection, returns, refunds and customer support

·         communicating with you about orders, products, pre-orders, events and service updates

·         operating and improving our website, store, products and customer experience

·         maintaining customer accounts and purchase history

·         conducting analytics, stock planning and business administration

·         detecting and preventing fraud, misuse and security incidents

·         complying with taxation, accounting, consumer law and other legal obligations

·         sending marketing where permitted and in accordance with your preferences.

4. Shopify and service providers

Our online store is hosted on Shopify. Shopify and other service providers may collect, store and process personal information on our behalf so that we can operate our website, accept payments, fulfil orders, communicate with customers and analyse website activity.

We may disclose relevant personal information to:

·         Shopify and its related companies

·         payment gateways and financial institutions

·         delivery, freight and courier providers

·         information technology, hosting and cybersecurity providers

·         accounting, legal, insurance and professional advisers

·         email, marketing, analytics and advertising service providers

·         government, regulatory or law-enforcement bodies where required or authorised by law

·         a purchaser or adviser involved in a proposed sale, restructure or transfer of our business, subject to appropriate confidentiality safeguards.

We disclose only the information reasonably needed for the relevant service or purpose.

5. Overseas disclosure

Some of our service providers, including Shopify and providers of cloud hosting, payment, analytics, marketing or customer support services, may store or process information outside Australia. The countries involved may vary according to the provider and its systems.

Where the Australian Privacy Principles apply to us, we will take reasonable steps required by law in relation to overseas disclosures. You can contact us for further information about the service providers relevant to your information.

6. Cookies, analytics and targeted advertising

Our website may use cookies and similar technologies to remember preferences, keep the shopping cart working, maintain security, measure website performance and understand how visitors use our site. Some cookies may also support personalised or targeted advertising through third-party platforms.

You can control or delete cookies through your browser settings. Blocking some cookies may affect the operation of the website. Where available, you may also use Shopify's privacy or cookie preference controls.

7. Marketing communications

We may send marketing emails or other communications where you have consented or where otherwise permitted by law. Each electronic marketing message will provide a simple way to unsubscribe.

You may opt out at any time by using the unsubscribe link, changing your preferences where available, or contacting us. We may still send non-marketing messages needed to manage an order, account or customer service request.

8. Payment information

Payments are processed through Shopify Payments and/or other payment providers made available at checkout or in store. Payment providers handle payment information under their own privacy policies and security practices. We generally receive transaction confirmation and limited payment details rather than your complete card number.

9. Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, secure systems, staff practices and the security measures provided by Shopify and our other service providers.

No method of electronic storage or transmission is completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable legal requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business and tax records, resolve disputes, enforce agreements and comply with legal obligations. We may then securely delete or de-identify it.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity. We will respond within a reasonable period and, where the Privacy Act applies, in accordance with its requirements. If access or correction is refused, we will explain the reason where required by law.

11. Children

Our products and services are not directed to children who are not able to enter contracts independently. We do not knowingly seek to collect personal information from children without appropriate parental or guardian involvement. A parent or guardian who believes a child has provided personal information may contact us.

12. Third-party websites and social media

Our website may contain links to third-party websites, applications or social media services. Those third parties control their own privacy practices, and their privacy policies apply when you use their services. We are not responsible for the privacy practices of websites or services we do not control.

13. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below. Please provide enough information for us to understand and investigate the concern.

We will acknowledge and address privacy complaints within a reasonable period. Where the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal obligations or services. The updated version will be published on our website with a revised effective date.

15. Contact us

Privacy enquiries, access or correction requests and complaints may be directed to:

A Villagers Wonderland
Harmony Imports Pty Ltd
ABN 69 695 929 509
Unit 4, 32 Dollier Street
Jandakot WA 6164
Australia

Email: hello@avillagerswonderland.com.au
Website: www.avillagerswonderland.com.au