At A Villagers Wonderland, we want you to love every purchase. If something is not quite right, we are here to help.

Change of Mind Returns

We offer a 30-day change of mind return policy from the date you receive your order.

To be eligible for a return, your item must:

·    Be unused and in the same condition that you received it.

·    Be returned in its original packaging with all accessories, instructions and tags, where applicable.

·    Include proof of purchase.

·    Not have been assembled, installed, modified or used.

To request a return, please contact us at hello@avillagerswonderland.com.au before sending your item.

Returns should be sent to:
A Villagers Wonderland
Unit 4, 32 Dollier Street
Jandakot WA 6164
Australia

Items returned without prior approval may not be accepted.

Return Shipping

For change of mind returns:

·    Return postage costs are the responsibility of the customer.

·    Original shipping charges are non-refundable.

If the item is faulty, damaged or supplied incorrectly, we will cover all reasonable return shipping costs.

Damaged, Faulty or Incorrect Items

Please inspect your order immediately upon delivery. If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order.

To help us resolve your claim quickly, please include:

·    Your order number.

·    A description of the issue.

·    Clear photographs of the damaged item, the packaging and the shipping label, where applicable.

In many cases, we can assess the issue from photographs without requiring the item to be returned immediately. If a return is required, we will provide instructions.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If a product fails to meet a consumer guarantee but the failure is not major, you are entitled to have the goods repaired or replaced.

Nothing in this Returns & Refunds Policy excludes or limits your rights under Australian Consumer Law.

Non-Returnable Items

The following items cannot be returned for change of mind:

·    Gift cards.

·    Clearance or sale items.

·    Custom-made or personalised products.

·    Special order products sourced specifically for a customer.

·    Opened electrical products, unless found to be faulty.

·    Products that have been assembled, installed, modified or used.

·    Products that are not returned in their original condition and packaging.

These exclusions do not apply where a customer is entitled to a remedy under Australian Consumer Law.

Lemax & Collectable Village Pieces

Many Lemax products and collectable village pieces are individually hand-painted and manufactured.

Small variations in paint finish, colour, texture, alignment or decoration are a normal part of the manufacturing process and contribute to the uniqueness of each piece. These variations are not considered manufacturing faults unless they amount to a failure under Australian Consumer Law.

Pre-Orders & Special Orders

Products purchased as pre-orders or special orders are ordered specifically for you.

Deposits paid on pre-orders or special orders are generally non-refundable unless required under Australian Consumer Law.

If the balance of a pre-order is not paid within the agreed timeframe, we reserve the right to cancel the order and retain any deposit to recover costs incurred, to the extent permitted by law.

Incorrect Shipping Information and Uncollected Parcels

Please ensure your delivery details are correct when placing your order.

If an order is returned to us because an incorrect delivery address was provided, delivery was refused, or the parcel was not collected from the carrier, any additional shipping charges required to resend the parcel will be the responsibility of the customer.

Exchanges

If you would like a different product, the quickest option is to return the original item, subject to approval, and place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

·    Approved refunds will be processed to your original payment method within 10 business days.

·    Your bank or payment provider may require additional time to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at hello@avillagerswonderland.com.au.

Packaging & Transit Damage

If your parcel arrives with visible damage:

·    Take photographs before opening the parcel.

·    Keep all original packaging until your claim has been resolved.

·    Contact us as soon as possible.

These photographs assist us in making claims with our shipping partners and resolving your issue promptly.

Contact Us

For any questions about returns, exchanges or refunds, please contact us at hello@avillagerswonderland.com.au