Shipping policy

Effective date: 27 July 2026

A Villagers Wonderland is the registered business name of Harmony Imports Pty Ltd (ABN 69 695 929 509). Throughout this policy, 'A Villagers Wonderland', 'we', 'our' and 'us' refer to Harmony Imports Pty Ltd trading as A Villagers Wonderland.

We offer three convenient ways to shop: in-store shopping, local collection and delivery to addresses throughout Australia.

1. In-Store Shopping

Customers are welcome to shop in person at our store located at Unit 4, 32 Dollier Street, Jandakot WA 6164.

Store opening hours may vary. Please check our website, social media pages or contact us before visiting to confirm current trading hours.

Products displayed online may sell in-store at the same time. Stock is not reserved until an order has been completed and payment has been received.

2. Local Collection

Local collection is available from Unit 4, 32 Dollier Street, Jandakot WA 6164.

Please wait until you receive confirmation that your order is ready before attending the store. Orders cannot be collected before a ready-for-collection notification has been issued.

When collecting your order, please bring your order confirmation and photo identification. If another person is collecting on your behalf, please contact us beforehand and provide their full name.

Collection orders should be collected within the timeframe advised in your notification. Please contact us if you need additional time.

3. Shipping Within Australia

We ship to residential and business addresses throughout Australia using suitable postal or courier services.

Available shipping methods and charges will be displayed at checkout and may vary depending on the delivery location, parcel size, weight and the products ordered.

Some oversized, fragile or remote-area deliveries may require an additional shipping charge. If this applies, we will contact you before dispatch and will not charge an additional amount without your agreement.

We currently do not offer international shipping.

4. Order Processing and Dispatch

Orders are prepared and dispatched as soon as reasonably practicable after payment has been confirmed.

Processing and delivery estimates shown on our website or at checkout are estimates only. During peak periods, product launches, pre-order releases, public holidays or major sales events, additional processing time may be required.

If an item in your order is unavailable or there is an unexpected delay, we will contact you using the details provided with your order.

5. Delivery Times

Delivery times begin after your order has been dispatched and depend on the destination and the carrier selected.

Estimated delivery dates are not guaranteed. Delays may occur because of weather, transport disruptions, seasonal demand, carrier issues or other circumstances outside our reasonable control.

Where no specific delivery timeframe has been agreed, we will arrange delivery within a reasonable time.

6. Tracking

Where tracking is available, tracking details will be sent to the email address or mobile number supplied with your order after dispatch.

Tracking information may take some time to become active after the parcel has been lodged with the carrier.

7. Delivery Address and Authority to Leave

Please check that your name, delivery address, email address and telephone number are correct before completing checkout.

We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

Where authority to leave is selected or requested, the parcel may be left in a location considered safe by the carrier. To the extent permitted by law, responsibility for the parcel passes to the customer once the carrier records it as delivered at the nominated address.

If you do not want a parcel left unattended, select a signature-required option where available or contact us before dispatch.

8. Uncollected, Refused or Returned Parcels

If a parcel is returned to us because the delivery address was incorrect, delivery was refused, the parcel was not collected, or the carrier could not complete delivery for a customer-related reason, we will contact you.

The customer may be required to pay reasonable additional shipping costs before the order is sent again. If the customer requests a refund instead, the refund may exclude the original shipping cost and any reasonable return-to-sender charges, except where the return resulted from our error or where Australian Consumer Law requires otherwise.

9. Damaged Parcels or Missing Items

Please inspect your parcel as soon as it arrives. If the outer packaging is visibly damaged, take photographs before opening it and keep all packaging until the matter has been resolved.

If an item arrives damaged, is missing, or is not the product ordered, contact us as soon as possible at hello@avillagerswonderland.com.au. Please include your order number, a description of the issue, and clear photographs of the product, packaging and shipping label where relevant.

We will assess the issue and provide a remedy where required under our Returns & Refunds Policy and the Australian Consumer Law.

10. Lost or Delayed Parcels

If tracking has not updated for an unusual period or your parcel has not arrived within the expected timeframe, please contact us so that we can make enquiries with the carrier.

A parcel will not be treated as lost until the carrier has completed its investigation or confirmed that it cannot be located.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

11. Pre-Orders and Combined Orders

Estimated arrival dates for pre-order products are guides only and may change due to manufacturing, shipping, customs or supplier delays.

If an order includes both in-stock and pre-order products, the order may be held until all items are available unless separate shipping is arranged. Additional shipping charges may apply where the customer requests separate dispatches.

We will provide updates where reasonably practicable if a significant delay affects a pre-order.

12. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

13. Contact Us

For questions about delivery, collection or an existing order, please contact:

A Villagers Wonderland
Unit 4, 32 Dollier Street
Jandakot WA 6164
Australia
Email: hello@avillagerswonderland.com.au
Website: www.avillagerswonderland.com.au